Frequently Asked Questions (FAQ)

1. Ordering & Payment

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout.

Can I cancel or modify my order?

Orders can only be canceled or modified within 12 hours of placement. Please contact us immediately if you need any changes.

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2. Shipping & Delivery

Where do you ship to?

We offer worldwide shipping.

How long does shipping take?

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days
• International Shipping: 7-14 business days

Delivery times vary based on location and shipping method selected.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details. It may take 24-48 hours for tracking to update.

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3. Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and include proof of purchase.

How do I request a return or exchange?

Contact our support team at [Your Email] with your order details and reason for return.

Do you offer refunds?

Yes, refunds are processed once returned items are inspected and approved. Shipping fees are non-refundable.

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4. Product Information

Are your products discreetly packaged?

Yes! We ensure 100% discreet packaging with no branding or product details visible on the outside.

How do I care for my products?

Care instructions are included with each product. We recommend gentle cleaning and proper storage to maintain quality.

Are your products safe to use?

Absolutely. We use high-quality materials to ensure safety, comfort, and durability.