Shipping policy

Shipping Policy

Processing Time

  • Furniture include One bar prison and wooden pillory orders are processed within 4-10 business days.
  • All 3d print orders are processed within 2-5 business days.
  • Orders are not shipped on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

  • International Shipping: 3-14 business days (varies by location)

Please note that delivery times are estimates and may be subject to carrier delays.

Shipping Confirmation & Order Tracking

  • You will receive a shipping confirmation email with tracking details once your order has been shipped.
  • Tracking information may take up to 24-48 hours to update.

International Shipping

  • We ship worldwide!
  • Customs duties, import taxes and other charges may apply depending on the destination country. These charges are the responsibility of the customer.
  • International shipments may require additional information, declarations or customs documentation before they can be released by the carrier or local customs authorities.
  • If additional documentation is required, we are happy to assist and, where applicable, complete any forms or information required from us as the seller.
  • The recipient is responsible for responding promptly to requests from the carrier or customs authorities and for providing or forwarding any information or documentation that can only be submitted by the recipient.
  • Failure to respond to customs or carrier requests may result in delays, return, abandonment or destruction of the shipment. We cannot be held responsible for loss or additional costs resulting from a recipient's failure to complete the required import or customs process.

Lost, Unclaimed or Undeliverable Packages

  • If your package appears to be lost in transit, please contact us so we can investigate the shipment with the carrier.
  • Customers are responsible for monitoring tracking information and responding promptly to delivery, customs or carrier requests.
  • We cannot be held responsible for packages that are returned, abandoned, destroyed or otherwise become undeliverable because the recipient failed to respond to the carrier or customs authorities, refused the shipment, provided incorrect/incomplete information, or failed to complete required import formalities.
  • Packages marked as delivered are not considered lost. If a package marked as delivered cannot be located, please contact us within 48 hours so we can assist with a carrier investigation.

Damages & Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work to resolve the issue as quickly as possible.

Contact Us

For any shipping-related inquiries, reach out to our support team at info@intense-secret.com